Unfortunately, we can't make changes or cancel an order after it's been submitted.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to support@zarisi.com with your order number and we'll handle that for you.

Oh no! We’re sorry to hear that. Our shipping carriers work independently from Zarisi, but here are a few solutions we can offer:

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to support@zarisi.com so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 15 days of the ship date. If a package is not reported as lost within 15 days of the ship date, customer service will not be able to assist with a replacement or refund.

Most* Zarisi products are guaranteed for 7 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. Items must have been purchased from zarisi.com and must be returned in their original condition and packaging (unwashed, unused, and tags still attached). If used items are returned, a partial refund may be given in the form of store credit depending on the condition of the returned item.

Note: Returns are accepted for products available on our website only in case of a wrong product, defect, damage, or misprint.

*The following items do not qualify for returns or exchanges: 

- Items marked as final sale
- Discounted products
- Warehouse and sample sale purchases
- Gift cards

Head to our Returns & Exchanges page for options and a step-by-step guide.

You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).

Heads up: If you select to exchange, but the item sells out before your return is finalized, the exchange will instead default to a refund.

No processing fee is required to return an item. Exchanges and returns for are free, given that you have been applied for them with in 7 days after you have received your order.

Questions? Feel free to shoot us a note at support@zarisi.com!

You should receive your refund upon the first carrier scan. Please note, it can take 3-5 business days for a refund to credit back to your original form of payment.